1. Service operator
SaveMyDNS is operated as an independent IT service business based in Lithuania, European Union. Privacy questions can be sent to support@savemydns.com.
2. Information collected
- Contact information such as name, work email and company name.
- Domain names and technical information you provide about a support incident.
- Communications related to a case.
- Billing and payment information processed by Stripe.
- Security and operational logs needed to protect the website and contact forms.
3. Why information is used
- To respond to inquiries and provide requested services.
- To process payments, invoices and accounting records.
- To investigate technical incidents.
- To prevent abuse and protect the service.
- To meet legal and tax obligations.
4. Service providers
SaveMyDNS may rely on infrastructure, security, payment and email delivery providers such as Cloudflare, Stripe and SMTP2GO. Those providers process relevant data under their own terms and privacy obligations.
5. Technical credentials
Do not send passwords, private keys or secret API keys through the website contact form. Where system access is needed, temporary, scoped or revocable access methods are preferred.
6. Retention
Information is retained only as long as reasonably necessary for service delivery, accounting, legal, security and dispute-handling purposes.
7. Your rights
Where applicable under data protection law, you may request access, correction, restriction or deletion of personal data, subject to legal retention obligations.
8. Contact
Privacy requests: support@savemydns.com.