1. Before work starts
If technical work has not started, a cancellation and refund may be requested. Contact billing@savemydns.com as soon as possible.
2. DNS Diagnostic
Once investigation or technical review has started, the diagnostic fee is generally non-refundable because engineering time has already been used to perform the purchased service. This applies even if the root cause is outside DNS or requires separate remediation.
3. Emergency DNS Help
The emergency service reserves priority handling capacity. Once emergency review has started, the fee is generally non-refundable. If the case has not been started, a cancellation request may be considered.
4. Duplicate payments or billing errors
Duplicate payments and clear billing errors will be corrected.
5. Additional remediation
Separately quoted remediation or migration work is governed by the specific quote or invoice terms agreed for that work.
6. Contact
Refund and billing questions: billing@savemydns.com.